Our Service Packages

BDT 1,000 Per Call Per Machine
IK International`s Service engineer must visit your photocopy machine After Your service call. And he Find out your machine's problem and will try to solve the problem. If the problem is not resolved on your spot, the machine may need to be sent to our service center.
Servicing means cleaning and minor adjustment of your photocopier machine that are generally done by our outdoor field service engineer.
In case of repairing we shall submit our estimate for your approval and on getting your work order we shall take up the repairing job in hand.
BDT 5000 06 Months
IK International`s Service engineer must visit your photocopy machine once in a month or 06 (Six) Times in contact period. But if it is required more servicing we are always ready to render service to your photocopy machine maximum 08 (Eight) times in 06 Months.
Servicing means cleaning and minor adjustment of your photocopier machine that are generally done by our outdoor field service engineer.
In case of repairing we shall submit our estimate for your approval and on getting your work order we shall take up the repairing job in hand.
BDT 8500 01 Year
IK International`s Service engineer must visit your photocopy machine once in a month or 12 (Twelve) Times in a year. But if it is required more servicing we are always ready to render service to your photocopy machine maximum 15 (Fifteen) times in a year.
Servicing means cleaning and minor adjustment of your photocopier machine that are generally done by our outdoor field service engineer.
In case of repairing we shall submit our estimate for your approval and on getting your work order we shall take up the repairing job in hand.

Conditions:

  1.  The contractual period will Start after signing agreement form.
  2.  The Maintenance charge will payable in advance at the time of signing of the contract.
  3.  The service provider will carry out at least (06-08)/(12-15) ( as per contact) servicing per machine in six month / a year in order to Keep the photocopier in proper functional condition. If there are circumstances to attend more calls the service provider will meet the demand.
  4. The service provider will submit a cost estimate to the owner for major repair work and supply of spares. The service provider will under take the repair work for the said machine after getting the approval/work order in written form.
  5. That the service provider will attend the said machine as and when required by the owner within 02 Working Days . Working Days except holy day(s) and others vacations. If  the service provider fail to give servicing within said time then call charges will be  refunded to the owner.
  6. The service provider will maintain adequate stocks of spares and consumables for proper servicing and timely response.
  7. That the owner will be purchase original Toner and Spares from the service provider at competitive  market price. If the owner  purchase toner , spares and take service  from other place then yearly contract will be cancelled.